Help & support

Create an inspection

Start by creating the client and property in the address book. Choose the option to start an inspection, select the correct records and choose a template. Other details, such as address or role, help distinguish duplicate names.

• Check the client proposed for this particular visit.
• Choose the unassigned option if you do not want to link a client.
• Wait for the saving indicator to finish before forcing the app to close.

Photographs and reports

Choose locally available images to work offline. Import large collections in batches and allow processing to finish. Review all relevant PDF pages before signing or issuing the report. Changing draft content invalidates its previous signatures.

Keep a recoverable backup

Create an encrypted backup in Settings, save it outside the phone and keep the password separately. Before erasing an old device, test restoration in an empty test installation and open several reports, photographs and originals.

Delete information

Archiving a record does not delete it. You can delete records in the app; a visit used as a reference may have dependencies. To remove all app storage, open Android Settings → Apps → ActaFoto Pro → Storage → Clear storage. Exported PDFs, ZIP files and backups remain wherever you saved them.

Prepare a support request

Note the app version, phone model, Android version and steps that trigger the problem. Reproduce it with fictional data. Avoid sending reports containing names, signatures, addresses or other people’s photos. Support contact: info@carapatolabs.com.