Help & support

Before you start

Check that you use Android 8.0 or later and have enough space for your chosen engine. Meeting the Android version requirement does not guarantee enough memory or a particular AI response time.

• Install required components over a stable connection.
• Start with a short, clearly readable document.
• Check which engine is selected before asking a question.

If text recognition is poor

Photograph the page again with good light, a flat surface and no reflections. Include the full text and avoid shadows over numbers. In scanned PDFs, blurred source images limit what OCR can recover.

If an answer misses information

Ask a specific question and check whether the app indicates a partial selection. Consult the relevant section or page. An incomplete answer is not evidence that a detail does not exist in the document.

Delete local data

In Android, open Settings → Apps → AnnaLyzer → Storage and choose Clear data or Clear storage. You can also uninstall the app. This removes its local data and downloaded components; it does not delete original documents or copies saved outside the app.

Prepare a support request

Note the app version, phone model, Android version, selected engine and steps that trigger the problem. Use a fictional document to reproduce it and avoid attaching personal documents. Support contact: info@carapatolabs.com.